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Refund Policy

Easy Refund Policy

General Returns Policy

The following general returns policy is applicable to all items sold on Skiemart.com.

  • Issues eligible for refund:
    • Item delivered in physically damaged condition
    • Has missing parts or accessories
    • Is different from what was ordered
    • Wrong colour
    • Wrong style
    • Wrong size
    • Wrong quantity
    • Is no longer needed (Refund subject to approval by seller)
  • Products marked as "non-returnable" on the product detail page cannot be returned.
  • All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
  • In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
  • Some items are bound by the brand's specific policies regarding repair, exchange and returns. These policies will be binding on the customer.
  • Skiemart Store Credits are not returnable or refundable for cash.
  • Items sold as sets/combos may not be exchanged or returned individually.

Refund Window

Refund window is open for 21 days from the date the order is placed.

  • Tip: Raise refund within delivery +3 days for faster settlement.

Refund Mode

All refund will be made through Store Credit only.