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Easy Refund Policy
General Returns Policy
The following general returns policy is applicable to all items sold on Skiemart.com.
- Issues eligible for refund:
- Item delivered in physically damaged condition
- Has missing parts or accessories
- Is different from what was ordered
- Wrong colour
- Wrong style
- Wrong size
- Wrong quantity
- Is no longer needed (Refund subject to approval by seller)
- Products marked as "non-returnable" on the product detail page cannot be returned.
- All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- Some items are bound by the brand's specific policies regarding repair, exchange and returns. These policies will be binding on the customer.
- Skiemart Store Credits are not returnable or refundable for cash.
- Items sold as sets/combos may not be exchanged or returned individually.
Refund window is open for 21 days from the date the order is placed.
- Tip: Raise refund within delivery +3 days for faster settlement.
All refund will be made through Store Credit only.